Privacy Policy

1. Data Controller

The data controller for personal data collected on this website is:

2. Data Collected

Contact Form

Data: name, email address, phone number (optional), subject and message.
Purpose: to respond to your message, follow up on our exchange, and occasionally inform you of availability and booking openings (at most twice a year).
Retention period: 24 months.

Booking Form

Data: first name, last name, email address, phone number, stay dates, number of guests, identity document number (encrypted).
Purpose: booking management, rental contract, invoicing, tourist tax declaration, and occasional updates on future availability and booking openings (at most twice a year).
Retention period: 3 years from the end of the stay (legal accounting obligation).

3. Legal Basis

• • Consent (Article 6.1.a GDPR) — contact form.
• • Performance of a contract (Article 6.1.b GDPR) — booking process.
• • Legal obligation (Article 6.1.c GDPR) — accounting records and tourist tax declaration.

4. Data Recipients

Your data is processed by the owner only. Certain technical service providers may access it strictly within the scope of their service:

• • Hosting provider — OVH Cloud : website data storage.
• • Email provider: sending booking confirmations and stay reminders.

No data is sold or shared with third parties for commercial purposes.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• • Right of access
• • Right to rectification
• • Right to erasure ("right to be forgotten")
• • Right to restriction of processing
• • Right to data portability
• • Right to object

To exercise these rights, contact us at: balconseterlou@gmail.com

6. Right to Lodge a Complaint

If you believe your rights are not being respected, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) — www.cnil.fr.

7. Cookies

This website uses only a session cookie required for operation (CSRF security, language preference). No tracking or advertising cookies are placed on your device.